Welcome to FACTS ERP (“we”, “our”, “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website factserp.ae, use our products, or communicate with us.

By accessing or using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide better products, improve user experience, and ensure smooth service delivery.

A. Information You Provide Directly

• Name, company name, and contact details

• Email address, phone number, and business information

• Inquiry or support messages

• Information submitted through contact forms or demo requests

B. Information Collected Automatically

When you visit our website, we automatically collect:

• IP address

• Browser type and device details

• Pages visited and time spent

• Cookies and tracking technologies

• Referring URLs

C. Product & Service Usage Data

If you use our ERP or other software solutions, we may collect:

• User login details

• Usage logs and activity tracking

• Configuration data

• Error reports and diagnostics

This data helps us maintain security, performance, and product improvements.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and maintain our ERP and software solutions

• To respond to inquiries, support requests, and demo bookings

• To improve website functionality and user experience

• To send updates, product information, or important notifications

• To enhance system security and prevent fraudulent activity

• To create analytics and usage reports for internal improvement

• To comply with UAE laws and regulatory requirements

We do not sell your personal data to third parties.

3. How We Share Your Information

We may share your information in the following situations:

A. With Service Providers

Trusted third parties that assist with:

• Hosting and cloud storage

• Email and communication services

• Analytics and website optimization

These partners follow strict confidentiality and security guidelines.

B. For Legal Compliance

We may disclose information if required by:

• UAE laws and regulations

• Government authorities

• Court orders or investigations

C. Business Transfers

In case of merger, acquisition, or reorganization, your information may be transferred securely.

4. Cookies & Tracking Technologies

FACTS ERP uses cookies to:

• Improve site navigation

• Remember user preferences

• Analyze website traffic and performance

You may disable cookies in your browser settings, but certain features may not work properly.

5. Data Security

We use industry-standard security practices to protect your information, including:

• Encrypted data transmission

• Secure servers and firewalls

• Regular audits and monitoring

• Access control policies for employees

While we take all reasonable precautions, no method of transmission is 100% secure.

6. Data Retention

We retain your personal data only as long as necessary for:

• Business operations

• Legal and regulatory compliance

• Customer support

• Product improvement

You may request deletion of your information (see Section 8).

7. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices. Please review their policies separately.

8. Your Rights

Depending on your region and applicable laws, you may request:

• Access to your personal data

• Correction of inaccurate information

• Deletion of your data

• Restriction of processing

• Withdrawal of consent

• Copy of data (data portability)

To exercise any rights, contact us.

9. Children’s Privacy

FACTS ERP and its services are not intended for individuals under 18.
We do not knowingly collect data from minors.

10. Changes to This Privacy Policy

We may update this policy from time to time.
The “Last Updated” date will reflect the most recent changes.
Continued use of the website means you accept the updated terms.

11. Contact Us

If you have any questions regarding this Privacy Policy, feel free to contact us:

📩 Email: legal@factserp.ae
🌐 Website: https://factserp.ae/