Frequently Asked Questions
What is FACTS ERP?
FACTS ERP is a complete enterprise resource planning solution designed to automate operations, improve productivity, and provide end-to-end visibility across your business. It includes finance, HR, inventory, CRM, operations, and industry-specific modules.
Is Facts ERP cloud-based or on-premise?
FACTS ERP supports both cloud and on-premise deployment, depending on your business needs, IT infrastructure, and compliance requirements.
Can Facts ERP be customized?
Yes, Facts ERP is highly customizable. Our team can tailor workflows, reports, modules, and integrations to match your business processes.
How long does ERP implementation take?
The duration varies depending on your company size, modules selected, and customization level. Small deployments may take a few weeks, while large, multi-department implementations may take a few months.
Do you provide training and support?
Yes. FACTS ERP includes onboarding, user training, documentation, and continuous technical support to ensure smooth operations.
1. Is FACTS VAT software fully compliant with UAE FTA rules?
Yes. Our VAT Accounting Software is 100% compliant with UAE FTA guidelines, including VAT invoicing, returns, audit trail, and reporting formats.
2. Can I generate VAT returns automatically?
Yes. The system automatically prepares VAT summary, input/output tax calculations, and return-ready reports.
3. Does the software handle reverse charge mechanism (RCM)?
Yes. It supports RCM for import of goods, services, and other relevant transactions.
4. Can I track VAT on expenses and purchases?
Yes. Every purchase entry captures VAT automatically and reflects in your input VAT ledger.
5. Does it integrate with existing accounting or POS systems?
Yes. The VAT module integrates seamlessly with ERPs, POS, and third-party accounting systems.
6. Can I generate VAT-compliant invoices?
Yes. The system generates FTA-compliant tax invoices, credit notes, and debit notes.
1. Can I manage multiple buildings and units?
Yes. You can manage multiple properties, towers, single units, and mixed-use portfolios from one dashboard.
2. Does it automate rent collection and invoicing?
Yes. The system automates rent invoicing, reminders, online payments, and tenant notifications.
3. Can I manage tenancy contracts?
Yes. You can create, renew, terminate, and schedule tenancy contracts digitally.
4. Does it support maintenance requests?
Yes. Tenants can raise maintenance requests, and property managers can assign and track work orders.
5. Can I track service charges and utility billing?
Yes. The system supports service charge billing, DEWA/utility allocation, and cost tracking.
6. Does it support owner and tenant portals?
Yes. Dedicated portals allow tenants and owners to view contracts, payments, and communications.
1. Is the HRMS cloud-based?
Yes. FACTS HRMS is a cloud-based solution accessible from mobile, tablet, and desktop.
2. Does it support employee self-service (ESS)?
Yes. Employees can view payslips, apply for leave, attendance, and update personal details from ESS.
3. Can the HRMS manage payroll and WPS?
Yes. The system handles payroll processing, WPS file generation, salary revisions, and deductions.
4. Does it integrate with biometric attendance devices?
Yes. It integrates with most biometric and access control systems.
5. Can I manage performance reviews?
Yes. The HRMS includes goal-setting, appraisals, KPI tracking, and performance evaluations.
6. Is leave management automated?
Yes. Leave policies, balance updates, approvals, and notifications are fully automated.
1. Is your software compatible with the Tatmeen track-and-trace system?
Yes. FACTS ERP meets all Tatmeen UAE compliance requirements for serialization and traceability.
2. Does it support product serialization?
Yes. You can generate, upload, validate, and print GS1-compliant serial numbers.
3. Can I scan and verify products?
Yes. The system allows scanning of barcodes/QR codes for verification and tracking.
4. Does it support aggregation and de-aggregation?
Yes. You can manage individual units, boxes, pallets, and shipment-level aggregation.
5. Can I generate Tatmeen-compliant reports?
Yes. The software generates the required compliance reports for supply-chain validation.
6. Is it suitable for pharmaceutical distributors?
Absolutely. It is designed for pharmacies, wholesalers, distributors, and healthcare facilities.
1. Can I manage multiple construction projects?
Yes. The ERP provides visibility and control for multi-site and multi-phase projects.
2. Does it support BOQ and tender management?
Yes. You can create BOQs, manage tenders, bidding, and budget proposals.
3. Can I track material consumption on site?
Yes. Real-time material tracking helps prevent wastage and cost overruns.
4. Does the ERP support subcontractor management?
Yes. Subcontractor agreements, billing, schedules, and performance can be tracked.
5. Can I monitor project progress?
Yes. Project dashboards provide updates on timelines, costs, tasks, and labor productivity.
6. Is it suitable for civil, MEP, and interior contractors?
Yes. The solution supports all construction verticals.
1. Does it handle OEM and aftermarket catalog management?
Yes. You can manage OEM part codes, compatibility, cross-referencing, and catalogs.
2. Does it support barcode and QR code scanning?
Yes. Warehouse and retail operations can use barcode scanning for quick transactions.
3. Can I track inventory across multiple branches?
Yes. The system supports multi-warehouse and multi-branch inventory management.
4. Does the ERP support workshop operations?
Yes. You can manage job cards, service history, and repair workflows.
5. Can I sell online and offline simultaneously?
Yes. You can integrate ERP with POS or eCommerce platforms.
6. Does it automate purchase planning?
Yes. Auto-reorder levels and demand planning are built-in.
1. Does the software support project budgeting?
Yes. You can create, compare, and monitor project budgets accurately.
2. Can I manage subcontractor contracts?
Yes. You can track agreements, milestones, payments, and approvals.
3. Does it help with cost control?
Yes. Real-time dashboards show material, labor, equipment, and overhead costs.
4. Is job costing available?
Yes. Each project is monitored for profitability and cost allocation.
5. Can I manage work orders and site activities?
Yes. The system captures on-site tasks, material requests, and approvals.
6. Does it integrate with accounting?
Yes. Expenses, invoices, and payments flow directly into finance modules.
1. Does it support weaving, knitting, dyeing, and garment processes?
Yes. It is designed for all textile units with stage-wise production tracking.
2. Can I manage job work?
Yes. You can track job work orders, contractors, rates, and deliveries.
3. Does it handle lot, roll, and batch tracking?
Yes. End-to-end tracking is available from raw material to finished fabric.
4. Can I manage quality checks?
Yes. The QC module supports inline, final, and fabric inspection.
5. Does it support production planning?
Yes. You can plan production based on capacity, labor, and machine availability.
6. Can I track wastage and rework?
Yes. Wastage, returns, and reprocessing are fully managed.
1. Does the ERP support Material Requirements Planning (MRP)?
Yes. MRP automates procurement, planning, and scheduling.
2. Can I track production in real-time?
Yes. Live dashboards monitor WIP, machine status, labor productivity, and output.
3. Does it support BOM management?
Yes. The ERP allows multi-level Bill of Materials with version control.
4. Can I manage machine maintenance?
Yes. Preventive and breakdown maintenance modules are included.
5. Can the system handle production costing?
Yes. Costing includes materials, labor, overhead, and real-time variances.
6. Does it support batch, serial, and lot tracking?
Yes. Full traceability is ensured across the supply chain.
1. Can customers book rides online or through mobile?
Yes. The software supports instant and scheduled bookings.
2. Does it include GPS tracking?
Yes. Vehicles and drivers can be tracked in real time.
3. Can I manage corporate clients and invoicing?
Yes. Dedicated billing, discounts, and reporting for corporate accounts.
4. Does it support trip history and driver logs?
Yes. Every trip, driver detail, and route is recorded and stored.
5. Can I manage vehicle maintenance?
Yes. Maintenance schedules, inspection logs, and reminders are included.
6. Does it integrate with payment gateways?
Yes. Online payment integrations are supported.
1. Can I manage end-to-end freight operations?
Yes. The ERP supports air, sea, and land freight workflows.
2. Does it support fleet and route optimization?
Yes. You can plan routes, reduce fuel consumption, and optimize deliveries.
3. Can I track containers and shipments?
Yes. Real-time tracking and shipment status updates are included.
4. Does the ERP support warehouse management?
Yes. You can manage picking, packing, putaway, and inventory.
5. Can I automate customer billing?
Yes. Invoices, charges, tariffs, and billing cycles are automated.
6. Can drivers use a mobile app?
Yes. Drivers can update delivery status, upload PODs, and receive tasks.
1. Does it support shelf-life and expiry tracking?
Yes. The ERP tracks freshness, aging, and batch expiration.
2. Can I grade and sort produce?
Yes. Grading, weight-based sorting, and labeling are supported.
3. Can I track wastage and shrinkage?
Yes. The system monitors wastage, spoilage, and stock adjustments.
4. Does it support wholesale and retail operations?
Yes. Billing, inventory, purchasing, and distribution can be managed together.
5. Can I manage suppliers and auctions?
Yes. You can track supplier pricing, auctions, and market arrivals.
6. Does it support cold storage management?
Yes. Temperature-controlled inventory management is included.
1. Does it support multi-warehouse operations?
Yes. Manage multiple warehouses, branches, and distribution centers.
2. Can I automate order management?
Yes. Sales orders, purchase orders, and dispatches are automated.
3. Is demand forecasting available?
Yes. AI-powered demand forecasting helps maintain optimal inventory.
4. Can the ERP handle B2B and B2C sales?
Yes. It supports retail billing, wholesale distribution, and eCommerce.
5. Does it include route planning and delivery?
Yes. You can plan routes, assign vehicles, and track deliveries.
6. Can I track credit limits and customer history?
Yes. Customer credit control, aging reports, and history are built-in.
