Welcome to FACTS ERP (“Company”, “we”, “our”, “us”).
By accessing or using our website factserp.ae or any of our software products, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please discontinue using the site and services.

These Terms govern your use of:

• Our website (factserp.ae)

• Our ERP and software products

• Any services, demos, consultations, or support provided by us

1. Acceptance of Terms

By using our website or services, you confirm that you are:

• At least 18 years old

• Authorized to represent your company (if applicable)

• Agreeing to comply with all applicable laws and these Terms

If you use FACTS ERP on behalf of an organization, you represent that you have the authority to bind that organization.

2. Use of Website and Services

You agree to use our website and services only for lawful purposes and not to:

• Attempt unauthorized access to systems, data, or servers

• Interfere with website operations or security

• Use the site to transmit harmful code, spam, or fraudulent content

• Violate intellectual property rights of FACTS ERP or third parties

• Misrepresent your identity, company, or purpose

We reserve the right to restrict or terminate access without notice if misuse is detected.

3. Software Licensing

FACTS ERP grants users a limited, non-exclusive, non-transferable license to use our software as per the purchased plan or contract.

You may not:

• Copy, modify, reverse-engineer, or distribute the software

• Share login credentials or unauthorized access

• Use the software for illegal or harmful activities

• Resell or sublicense the software without written consent

All configuration, customization, and integrations remain the intellectual property of FACTS ERP unless stated otherwise in a signed agreement.

4. Payments & Subscriptions

If you purchase any software, support, or license, you agree to the payment terms outlined in the proposal or invoice.

A. Billing & Payment

• Payments must be made on time through approved methods

• Late payments may result in service suspension

B. Renewals

Unless stated otherwise, subscriptions renew automatically based on the agreed cycle.

C. Refunds

Software licenses, digital products, and services are non-refundable unless your contract explicitly states otherwise.

5. Intellectual Property Rights

All content on factserp.ae, including text, graphics, logos, software code, UI/UX design, and documentation, is owned by FACTS ERP or licensed to us.

You may not:

• Reproduce or redistribute content without written permission

• Use our trademark, branding, or visuals without authorization

Unauthorized use may lead to civil or criminal action.

6. Third-Party Services

Our website or ERP may integrate with third-party tools or services.
We are not responsible for:

• Their content

• Their terms or privacy practices

• Any damages arising from their use

Users are encouraged to read third-party policies separately.

7. User Data & Privacy

Your use of the website and services is also governed by our Privacy Policy, available at:
👉 https://factserp.ae/privacy-policy/ 

By using our services, you consent to the collection and use of data as described in the Privacy Policy.

8. Service Availability

We strive to ensure uninterrupted website and ERP service. However, we do not guarantee:

• 100% uptime

• Error-free operation

• Immediate resolution of all issues

Maintenance, updates, or technical failures may cause temporary downtime.

9. Limitation of Liability

To the fullest extent permitted under UAE law, FACTS ERP is not liable for:

• Direct, indirect, incidental, or consequential damages

• Loss of profits, data, revenue, or business opportunities

• Service interruptions or delays

• Errors caused by third-party providers, hosting, or internet issues

Your use of our services is at your own risk.

10. Indemnification

You agree to indemnify and hold FACTS ERP, its employees, partners, and affiliates harmless from any claims, damages, or liabilities arising from:

• Misuse of our website or software

• Violation of these Terms

• Infringement of any rights of a third party

11. Termination of Access

We may suspend or terminate access to our website or services if you:

• Breach these Terms

• Fail to pay dues (if applicable)

• Engage in fraudulent or abusive activities

Termination does not relieve you of payment obligations for services already delivered.

12. Governing Law & Jurisdiction

These Terms shall be governed by the laws of the United Arab Emirates.
Any disputes shall be resolved under the jurisdiction of relevant UAE courts.

13. Changes to Terms

FACTS ERP may update these Terms at any time.
The “Last Updated” date will reflect the most recent version.
Continued use of the website or software means you accept the updated Terms.

14. Contact Information

For questions or concerns about these Terms, contact us:

📩 Email: info@factserp.ae